WE ARE USUALLY ASKED ABOUT

How to Make Payment

We accept all kind of credit cards. If you have a PayPal account, it will be easier for you to make a payment.

When to Use Discount Code/Coupon

Use your discount code when you check out your cart.

Is it Pure Silver?

All the products we sell in Twinkle Stories are made from 925 sterling silver unless stated in the product description. We DO NOT sell silver-plated jewelry.

 

Click here here to find out what is 925 silver

Which Shipment Company?

We ship your order by Pos Laju Malaysia Courier services.

How Long Will It Take To Get My Package?

We shipped your order on the same day after you make the payment.

If your order is on Weekend, we will ship it out on Monday.

For Peninsula Malaysia, it will take 1~2 days to reach your doorstep.

For Singapore, Sabah & Sarawak, it will take 3~5 days according to your address.

For other countries, we will inform you the estimated delivery date upon order confirmation

Do You Ship Internationally?

Yes, we do ship internationally.

How Much Is Delivery Fee?

Product shipment fee will be stated on each product page.

It will also be shown when you check out.

Can I Cancel My Order?

You cannot cancel your order after the payment has been made.

What If My Product Is Broken

Our products are hand-made using the finest material by the best craftsman.

However, the accident happened sometime.

If the product is broken upon receiving, please take a photo immediately, and send to us on our Facebook page and we will arrange a replacement as soon as possible.

Can I Get A Refund

Unfortunately, we do not give the refund. If the product is broken upon receiving, we will replace you with a new one. If the product is not available, we will give you a cash coupon where you can shop on our website with the same value.

You will not lose a single cents.

DIDN'T FIND THE ANSWER?

Stil have a question that is not answered? You can send us a message below and we will get back to you ASAP!

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